A: It depends how deep the scratches are. If the scratches are too deep, it may be best to replace the damaged floor boards with new wood. Otherwise, if we sand it, it may take off too much wood. If the floor scratches are deep but haven’t been sanded more than 3-5 times, we may be able to sand the scratches out. The best way to assess how we should treat the scratches is by scheduling an appointment with us.